A Focus on Client Retention for Project Managers

This Academy session helps project managers understand the importance of building and maintaining strong client relationships to secure repeat business. Project managers play a key role in client satisfaction by managing expectations, communicating effectively, and delivering projects successfully. This class provides practical strategies to strengthen client trust and foster long-term partnerships.

Attendees will learn:

• How project managers influence client satisfaction and retention
• Techniques to communicate and manage expectations effectively
• Strategies to build long-term relationships and secure repeat work

Strengthen your leadership, communication, and technical decision-making skills by enrolling in the full Project Manager Series. This seven-part program is designed specifically for construction project managers and covers the critical competencies needed to successfully lead projects, teams, and client relationships from pursuit through closeout. In each class, attendees will focus on key responsibilities project managers manage throughout the project lifecycle:

• How to Be an Elite Project Manager, 3/5
• Public Speaking for Project Managers, 4/1
• Finance in Construction for Project Managers, 5/12
• Prompt Pay Essentials for Project Managers, 6/11
• What Project Managers Need to Know About Liens and Bonds, 7/22
• The Vital Role of Project Managers in the Pursuit Process, 8/5
• A Focus on Client Retention for Project Managers, 9/10

If attending virtually, a link will be sent to you a few days prior to the session.

This class is part of the 7-class Project Manager Series, individual class registration is open to all.